Shipping & Delivery

Order processing time?

All items in-stock are available for immediate shipping and we expect to process your order within 1 to 2 business days.   So once it's processed for shipping, the order can not be canceled or revised.  If for any reason the availability of an item change, we will send you an email.

Where is my order?

As soon as your order is processed and shipped, you will receive an email confirmation with tracking information.  If you don't receive an email, you can always track your order from your "My Account" page at any time.  If further assistance is required, please contact customer service and we'll gladly update you with your order information.

Shipping methods and carriers?

All orders will ship via United States Postal Service (USPS) or FedEx.  For FREE SHIPPING or STANDARD SHIPPING, we will choose the appropriate delivery method for your desired shipping address.  We will inform you of the carrier and ship method once your order is shipped.

When to expect your order?

Our estimated delivery is based on order after processing and leaves our facility.  (The delivery times are estimated.  We do not guarante actual delivery time.)

48 continental states & P.O. box
  • Estimated delivery time is 2 to 5 business days.
Alaska and Hawaii
  • Orders to these destinations my take a little longer.  Our estimated delivery time for your order is 3 to 7 business days.  
U.S. territories, APO, or FPO addresses
  • We do not currently ship orders to these destinations.
  • We do not currently ship orders internationally.
Undelivereable packages
If for any reason the carrier returns an undeliverable package, you will receive an email from us and a refund less the shipping charge will be issued after 5 days.  If the order is shipped via our Limited-Time Free Shipping Program, a shipping charge (varies by case) will be deducted from the refund.  If you would like us to reship the item, please contact us prior to the refund.  Reshipping charges may apply (varies by case).    



With centuries of traditional tea farming expertise, a remote tea garden community in southeastern China has mastered the art of producing organic tea.  This area is to organic tea what the Napa Valley is to wine in the United States.  Our organic tea is cultivated from nutrient-rich soil, ever present sunshine and misty mountain air, producing fresh tasting premium tea leaves.  From picking, processing and blending, we ensure that each cup of tea will deliver a refreshing flavor and aroma.   Read More



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